About Us

What is the CXPA?

The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. To find out more about the global organisation, please click here.

CXPA Switzerland's aim as part of the global CXPA is to boost awareness of the CustomerExperience topics in Switzerland and to act as a professional community for exchanging ideas and knowledge. We are run by volunteers and we:

Organise events
Publish a newsletter
Run a blog

To be part of our activities, it is not necessary to be a member of the CXPA, but enter the association offers you several benefits.

Upcoming Events

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Meet
Gregorio Uglioni
CX Goalkeeper

The CXPA Switzerland “hybrid” meetings are back with a top player of the CX Champions League, Gregorio Uglioni.

Gregorio is probably the most know Swiss CX expert and a very good friend of the CXPA. He holds a CCXP and ACXSPlus certification. He has gained recognition for being an international best-selling co-author of "Customer Experience 3” and “Customer Experience 4" and goes in-depth in the customer experience development with his podcast “CX Goalkeeper”. Gregorio is also a Judge at several international events.

Join us in Zürich or in live streaming and learn which strategies you can borrow from football to win in serving customers.

When: Tuesday 12th April, starting at 17h30

Where: in person @HWZ Zürich or online via Zoom