About Us

What is the CXPA?

The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. To find out more about the global organisation, please click here.

CXPA Switzerland's aim as part of the global CXPA is to boost awareness of the CustomerExperience topics in Switzerland and to act as a professional community for exchanging ideas and knowledge. We are run by volunteers and we:

  1. Organise events

  2. Publish a newsletter

  3. Run a blog

To be part of our activities, it is not necessary to be a member of the CXPA, but enter the association offers you several benefits.


Upcoming Events


Virtual meet with:

Jonathan Daniels

Host of CX Centric Conversations
Author of The Customer Experience Playbook
Co-founder of CX Brussels

When: Thursday, 10. 06. 2021 at 18:00 (CET)

Where: Zoom online conference

CXPA  - CLUBHOUSE - 30' - Text  - v4.jpg

CX Morgen Espresso


Am 03. Juni ist wieder "CX Morgen Espresso" angesagt. 

Beppe De Vincenti, CXPA Switzerland Network Leader diskutiert mit dem CX Goalkeeper Gregorio Uglioni 30 Minuten über CX und die CXPA. 

Hört rein und diskutiert mit!

Past Events

Find all the presentations and useful links of the CX Day 2020 directly here

>> Expérience Client – Comment concilier humain et technologie?

19.06.2019 Ecole Créa, Genève


>> Customer Experience zwischen Mensch und Maschine

09.05.2019 HWZ, Zürich

Agenda und Präsentationen   Bilder

>> CX DAY 2018

04.10.2018 HWZ, Zürich

Agenda und Präsentationen   Bilder

>> Innover par l'expérience client

25.10.2018 HUG, Genève

Conférenciers   Photos



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Contact us

Sie können uns gerne auf Deutsch kontaktieren.
Vous pouvez nous contacter aussi en français.
Potete contattarci anche in italiano.

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