About Us

What is the CXPA?

The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. To find out more about the global organisation, please click here.

CXPA Switzerland's aim as part of the global CXPA is to boost awareness of the CustomerExperience topics in Switzerland and to act as a professional community for exchanging ideas and knowledge. We are run by volunteers and we:

  1. Organise events

  2. Publish a newsletter

  3. Run a blog

To be part of our activities, it is not necessary to be a member of the CXPA, but enter the association offers you several benefits.

Coming Events

 

Bald ist es wieder Zeit für den CX Day! Dieser international begangene Tag ist dem Kundenerlebnis gewidmet und wird von der CXPA zusammen mit Unternehmen und Expertinnen und Experten aus der ganzen Welt gefeiert. Feiern Sie mit der CXPA Switzerland Community und begehen Sie diesen besonderen Tag mit spannenden Vorträgen in Zürich und Live-Übertragungen aus Moskau im Namen eines grenzenlosen Kundenerlebnisses.

Bist du auch dabei?

Wann: 06. Oktober 2020, 17:30 - 20:30 Uhr

Wo: HWZ, Lagerstrasse 5, Zürich

Anmeldeschluss: 01. Oktober

Past Events

>> Expérience Client – Comment concilier humain et technologie?

19.06.2019 Ecole Créa, Genève

Agenda

>> Customer Experience zwischen Mensch und Maschine

09.05.2019 HWZ, Zürich

Agenda und Präsentationen   Bilder

>> CX DAY 2018

04.10.2018 HWZ, Zürich

Agenda und Präsentationen   Bilder

>> Innover par l'expérience client

25.10.2018 HUG, Genève

Conférenciers   Photos

 

 
 

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Contact us

Sie können uns gerne auf Deutsch kontaktieren.
Vous pouvez nous contacter aussi en français.
Potete contattarci anche in italiano.

Partners

© 2019 CXPA Switzerland

Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.