About Us

What is the CXPA?

The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. To find out more about the global organisation, please click here.

CXPA Switzerland's aim as part of the global CXPA is to boost awareness of the CustomerExperience topics in Switzerland and to act as a professional community for exchanging ideas and knowledge. We are run by volunteers and we:

  1. Organise events

  2. Publish a newsletter

  3. Run a blog

To be part of our activities, it is not necessary to be a member of the CXPA, but enter the association offers you several benefits.

Coming Events


Eine neue Art, dich mit anderen Expertinnen und Experten zum Thema Customer Experience zu vernetzen und auszutauschen.

Etwas früher aufstehen und zu Kaffee und Gipfeli erfahren, wie «das beste Kundenerlebnis für Simone und Reto» entwickelt, validiert und umgesetzt wurde. Andrea Bircher Wilm, Head of Customer Experience bei Postfinance, erzählt und beantwortet deine Fragen.


Bist du auch dabei?

Wann: 12. November 2019, 7:45 - 8:45 Uhr

Wo: isolutions AG, Schanzenstrasse 5, Bern

Anmeldeschluss: 10. November

Anzahl Plätze: 20 («first come first serve»)

Past Events

>> Expérience Client – Comment concilier humain et technologie?

19.06.2019 Ecole Créa, Genève


>> Customer Experience zwischen Mensch und Maschine

09.05.2019 HWZ, Zürich

Agenda und Präsentationen   Bilder

>> CX DAY 2018

04.10.2018 HWZ, Zürich

Agenda und Präsentationen   Bilder

>> Innover par l'expérience client

25.10.2018 HUG, Genève

Conférenciers   Photos



Subscribe to our Newsletter

Contact us

Sie können uns gerne auf Deutsch kontaktieren.
Vous pouvez nous contacter aussi en français.
Potete contattarci anche in italiano.


© 2019 CXPA Switzerland

Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.