What is the CXPA?
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. To find out more about the global organisation, please click here.
CXPA Switzerland's aim as part of the global CXPA is to boost awareness of the CustomerExperience topics in Switzerland and to act as a professional community for exchanging ideas and knowledge. We are run by volunteers and we:
2.Publish a newsletter
3.Run a blog
To be part of our activities, it is not necessary to be a member of the CXPA, but enter the association offers you several benefits.
Empathy is what we all need nowadays in this world. To live, function, consume and enjoy. We need to improve how we collectively treat our customers, patients, visitors, inhabitants, users but also employees, colleagues, partners, friends and family members, and even strangers. But how?
The only thing certain is ongoing uncertainty. Strategic and operational plans and priorities are fuzzy. In order to service our customers and employees better in this world with shifting needs, we need to focus more on people, the humanside, their feelings, desires, ideas and actions. But how?
According to Bruce Temkin we should to start at the absolute beginning. The basics of Empathy.
Lets take you there. Do you want to know more? Would you like to join the conversation? Signup for our virtual conversation with the CX leader Bruce Temkin.
We at CXPA Switzerland are delighted to be able to support the organisation of this unmissable CXPA Netherlands event.
When: Wednesday 12th April, starting at 16h00
>> Expérience Client – Comment concilier humain et technologie?
19.06.2019 Ecole Créa, Genève
>> Customer Experience zwischen Mensch und Maschine
09.05.2019 HWZ, Zürich
>> CX DAY 2018
04.10.2018 HWZ, Zürich
>> Innover par l'expérience client
25.10.2018 HUG, Genève
Conferences & Events Suisse Romande