About Us

What is the CXPA?

The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. To find out more about the global organisation, please click here.

CXPA Switzerland's aim as part of the global CXPA is to boost awareness of the CustomerExperience topics in Switzerland and to act as a professional community for exchanging ideas and knowledge. We are run by volunteers and we:

Organise events
Publish a newsletter
Run a blog

To be part of our activities, it is not necessary to be a member of the CXPA, but enter the association offers you several benefits.

Coming Events

Am 31. März treffen wir uns wie immer in den Räumlichkeiten der HWZ, um von Nina Bühlmann, in die Geheimnisse des QoQa Customer Experience Designs eingeführt zu werden.

QoQa ist die erfolgreichste Plattform für Online-Deals in der Westschweiz, die auch in der Deutschschweiz aktiv ist. Co-Kreation mit Kunden, aktive Betreuung der Community, unkonventionelle Kommunikation - macht das QoQa zu einem Beispiel für die perfekte CX?

Bist du auch dabei?

Wann: 31. März 2019, 17:45 - 20:00 Uhr

Wo: HWZ, Lagerstrasse 5, Zürich

Anmeldeschluss: 27. März

Jetzt anmelden