About Us

What is the CXPA?

The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. To find out more about the global organisation, please click here.

CXPA Switzerland's aim as part of the global CXPA is to boost awareness of the CustomerExperience topics in Switzerland and to act as a professional community for exchanging ideas and knowledge. We are run by volunteers and we:

Organise events
Publish a newsletter
Run a blog

To be part of our activities, it is not necessary to be a member of the CXPA, but enter the association offers you several benefits.

Coming Events

Eine neue Art, dich mit anderen Expertinnen und Experten zum Thema Customer Experience zu vernetzen und auszutauschen.

Etwas früher aufstehen und zu Kaffee und Gipfeli erfahren, wie «das beste Kundenerlebnis für Simone und Reto» entwickelt, validiert und umgesetzt wurde. Andrea Bircher Wilm, Head of Customer Experience bei Postfinance, erzählt und beantwortet deine Fragen.

Bist du auch dabei?

Wann: 12. November 2019, 7:45 - 8:45 Uhr

Wo: isolutions AG, Schanzenstrasse 5, Bern

Anmeldeschluss: 10. November

Anzahl Plätze: 20 («first come first serve»)

Jetzt anmelden