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Switzerland
CX DAY 2020 - SWITZERLAND
6th October 2020

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Presentations and links
Customer centric culture – the only sustainable competitive advantage
Olga Guseva, CX Expert - Integria Consult
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​Useful links:
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The secret to a long lasting community
Nina Bühlmann, Head of Marketing & Communication & Shervin Hosseini, Head of Customer Service - QoQA Services
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Swiss CEX Study 2020
Michael Grund, Head of Center for Marketing & Sales, Hochschule für Wirtschaft Zürich
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