CX DAY 2020 - SWITZERLAND
6th October 2020
Presentations and links
Customer centric culture – the only sustainable competitive advantage
Olga Guseva, CX Expert - Integria Consult
Useful links:
The secret to a long lasting community
Nina Bühlmann, Head of Marketing & Communication & Shervin Hosseini, Head of Customer Service - QoQA Services
Swiss CEX Study 2020
Michael Grund, Head of Center for Marketing & Sales, Hochschule für Wirtschaft Zürich