CX DAY 2020 - SWITZERLAND

 

6th October  2020

 Presentations and links

 

Customer centric culture – the only sustainable competitive advantage

Olga Guseva, CX Expert - Integria Consult

Useful links:

MRI Tool

Dynamic spiral 

Customer Experience book 1

Customer Experience book 2

Professor Brown book

The secret to a long lasting community

Nina Bühlmann, Head of Marketing & Communication & Shervin Hosseini, Head of Customer Service - QoQA Services

Swiss CEX Study 2020 
Michael Grund, Head of Center for Marketing & Sales, Hochschule für Wirtschaft Zürich


 

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Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.