Agenda und Präsentationen

Eröffnung
Prof Michael Grund, HWZ Hochschule für Wirtschaft Zürich

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Welcome from the Customer Experience Professional Association (Eng)
Ilkka Huotelin, CXPA Schweiz

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Omnichannel Customer Experience and Digital Marketing - the main role of your consumers’ data!
François Protopapa, Founder DICX

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Customer Experience at Sonova

Carl Williams, Director of Sales & Commercial Excellence

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Swiss CEX Study 2017
Giuseppe De Vincenti, Founder & Managing Partner, nexa Consulting

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Diskussion

Apèro und Networking