Agenda und Präsentationen

 

Eröffnung
Prof Michael Grund, HWZ Hochschule für Wirtschaft Zürich

​

Welcome from the Customer Experience Professional Association (Eng)
Ilkka Huotelin, CXPA Schweiz

​​

Omnichannel Customer Experience and Digital Marketing - the main role of your consumers’ data!
François Protopapa, Founder DICX

​

Customer Experience at Sonova

Carl Williams, Director of Sales & Commercial Excellence

​

Swiss CEX Study 2017
Giuseppe De Vincenti, Founder & Managing Partner, nexa Consulting

​

Diskussion

Apèro und Networking