Customer Experience in einer Multichannel Welt

30.5.2017 Zürich

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 Agenda und Präsentationen

 

Eröffnung
Prof Michael Grund, HWZ Hochschule für Wirtschaft Zürich

Welcome from the Customer Experience Professional Association (Eng)
Ilkka Huotelin, CXPA Schweiz

Omnichannel Customer Experience and Digital Marketing - the main role of your consumers’ data!
François Protopapa, Founder DICX

Customer Experience at Sonova

Carl Williams, Director of Sales & Commercial Excellence

Swiss CEX Study 2017
Giuseppe De Vincenti, Founder & Managing Partner, nexa Consulting

Diskussion

Apèro und Networking