Customer Experience in einer Multichannel Welt

30.5.2017 Zürich

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 Agenda und Präsentationen

 

Eröffnung
Prof Michael Grund, HWZ Hochschule für Wirtschaft Zürich

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Welcome from the Customer Experience Professional Association (Eng)
Ilkka Huotelin, CXPA Schweiz

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Omnichannel Customer Experience and Digital Marketing - the main role of your consumers’ data!
François Protopapa, Founder DICX

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Customer Experience at Sonova

Carl Williams, Director of Sales & Commercial Excellence

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Swiss CEX Study 2017
Giuseppe De Vincenti, Founder & Managing Partner, nexa Consulting

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Diskussion

Apèro und Networking  

Michael Grund
Michael Grund

HWZ

Ilkka Huotelin
Ilkka Huotelin

Be Customer Smart

François Protopapa
François Protopapa

DICX

Carl Williams
Carl Williams

Sonova

© 2019 CXPA Switzerland

Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.