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Switzerland
Customer Experience in einer Multichannel Welt
30.5.2017 Zürich

CX-Trends in Financial Services

Ilkka Huotelin

CX-Trends in Financial Services

CX-Trends in Financial Services
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Agenda und Präsentationen
Eröffnung
Prof Michael Grund, HWZ Hochschule für Wirtschaft Zürich
Welcome from the Customer Experience Professional Association (Eng)
Ilkka Huotelin, CXPA Schweiz
Omnichannel Customer Experience and Digital Marketing - the main role of your consumers’ data!
François Protopapa, Founder DICX
Carl Williams, Director of Sales & Commercial Excellence
Swiss CEX Study 2017
Giuseppe De Vincenti, Founder & Managing Partner, nexa Consulting
Diskussion
Apèro und Networking

Anne-Laure Vaudan
nexa

Guiseppe De Vincenti
nexa
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