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Customer Experience in einer Multichannel Welt

30.5.2017 Zürich

Agenda und Präsentationen


Prof Michael Grund, HWZ Hochschule für Wirtschaft Zürich

Welcome from the Customer Experience Professional Association (Eng)
Ilkka Huotelin, CXPA Schweiz

Omnichannel Customer Experience and Digital Marketing - the main role of your consumers’ data!
François Protopapa, Founder DICX

Customer Experience at Sonova

Carl Williams, Director of Sales & Commercial Excellence

Swiss CEX Study 2017
Giuseppe De Vincenti, Founder & Managing Partner, nexa Consulting


Apèro und Networking 

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