Customer Experience in einer Multichannel Welt

30.5.2017 Zürich


 Agenda und Präsentationen


Prof Michael Grund, HWZ Hochschule für Wirtschaft Zürich

Welcome from the Customer Experience Professional Association (Eng)
Ilkka Huotelin, CXPA Schweiz

Omnichannel Customer Experience and Digital Marketing - the main role of your consumers’ data!
François Protopapa, Founder DICX

Customer Experience at Sonova

Carl Williams, Director of Sales & Commercial Excellence

Swiss CEX Study 2017
Giuseppe De Vincenti, Founder & Managing Partner, nexa Consulting


Apèro und Networking  

© 2019 CXPA Switzerland

Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.