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CX Evolution in Switzerland: Unveiling impact of AI
 
8th February  2024

Presentations

 

SWISS CEX STUDY: 7 years of insights 
Michael Grund, Head of Center for Marketing & Sales, Hochschule für Wirtschaft Zürich

AI for CX: help or hindrance

 

Jukka Hekanaho, Data&Analytics, Machine Learning and AI, btelligent


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