Video and presentations

See the registration of this year CX Day

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How Swiss Life makes the lives of its customers better, a bit more every day 

Eline Koorndijk, Head of Customer Experience - Swiss Life

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How to lead a transformation to Customer Centricity

Annika Björck, Coach, consultant, lecturer for Customer Experience Management - CX Heroes

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Swiss CEX Study 2022, first results 
Michael Grund, Head of Center for Marketing & Sales, Hochschule für Wirtschaft Zürich

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